Refund policy

1. Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery at [your support email] with your order number and a photo of the issue. We'll offer a full refund or free replacement, whichever you prefer.

2. Wrong Item Received
If you received the wrong product, let us know within 7 days of delivery and we'll arrange a replacement or refund at no cost to you.

3. Change of Mind
Because each order is custom-processed and shipped for you, we're unable to accept returns or offer refunds for change of mind, incorrect size/color selection, or if you simply no longer want the item.

4. Non-Returnable Items
Items that have been used, damaged after delivery, or returned without prior authorization are not eligible for refund.

5. Refund Process
Once approved, refunds are processed to your original payment method within 7–10 business days. You'll receive an email confirmation once it's issued.

6. Order Cancellations
Orders can be cancelled for a full refund only if the request is made before the order has shipped. Once shipped, our standard return terms above apply.

7. Contact Us
For any refund-related questions, reach us at [your support email] or through our Contact page.